Shipping &
Delivery Policy
Clear information about order processing, shipping, delivery timelines, charges and customer responsibilities.
Built ForSafe Delivery
At Pahari Home Solutions , we are committed to ensuring timely, safe, and reliable delivery of construction materials and home improvement products to our customers.
This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.
By placing an order with us, you agree to the terms described below.
Delivery Promise
We work to ensure your construction materials reach you safely and within the estimated delivery timeline.
Order Processing
All orders are processed after confirmation of product availability and payment where applicable.
Order confirmation may be completed via phone call, WhatsApp, email, or written confirmation from our sales team.
Orders placed on Sundays or public holidays will be processed on the next working day.
Bulk or customized orders may require additional processing time.
DeliveryAreas
West Bengal
We currently deliver across West Bengal, with primary service areas including nearby districts and towns.
Remote Areas
Delivery to remote or non-serviceable locations may be subject to additional charges or extended timelines.
Outside Zones
Customers may need to arrange third-party logistics or collect materials directly from our warehouse.
DeliveryTimelines
Estimated delivery timelines vary based on product type, order size, and delivery location.
Delivery timelines are indicative and may vary due to stock availability, weather conditions, traffic, or unforeseen circumstances.
Shipping Charges
Distance from our warehouse.
Order volume and weight.
Type of material including fragile or heavy goods.
Applicable shipping charges will be communicated before order confirmation.
Delivery charges may be waived or discounted during promotional offers or bulk purchases.
Mode OfDelivery
Own Vehicles
Deliveries may be made using our own logistics vehicles.
Transport Partners
Authorized third-party transport providers may also be used.
Ground Access
Heavy construction materials are delivered at ground-level access points only.
Unloading
Unloading assistance is the responsibility of the customer unless otherwise agreed in writing.
Inspect AtDelivery
Customers are advised to inspect all materials at the time of delivery.
Inspect
Inspect materials at the time of delivery.
Verify
Verify quantity, brand, and visible condition of products.
Report
Report visible damage, shortages, or incorrect items immediately.
Confirm
Once the delivery challan or invoice is signed, the order will be considered successfully delivered.
DeliveryIssues
Any delivery issues must be reported within 24 hours of receipt.
Claims raised after this period may not be accepted.
Replacement or resolution will be subject to verification and supplier or manufacturer policies.
Delays &Unforeseen Events
While we strive to meet all estimated delivery timelines, delays may occur due to circumstances beyond reasonable control.
Weather
Adverse weather conditions.
Strikes
Transport strikes or disruptions.
Regulations
Government regulations or restrictions.
Suppliers
Supplier or manufacturer delays.
Pahari Home Solutions shall not be held liable for delays beyond reasonable control. However, customers will be informed promptly whenever such delays occur.
Self PickupOption
Customers may choose to self-collect orders from our warehouse or showroom after order confirmation.
Pickup timings and documentation requirements will be shared in advance.
Pickup Available
Collect your confirmed order directly.
Changes &Cancellations
Before Dispatch
Order changes or cancellations must be requested before dispatch.
After Dispatch
Once materials are dispatched, cancellation may not be possible.
Charges
Any approved cancellation may be subject to handling or restocking charges.
Contact Us
For any inquiries regarding this Shipping & Delivery Policy, please contact Pahari Home Solutions Pvt. Ltd.
West Bengal – 721440, IN
Policy Updates
Pahari Home Solutions reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Updates will be reflected on this page.
